ID
Your data

Delete your account

You can ask us to delete your Lumbung account and the data in it. This page explains how, and what happens next.

Delete it in the app

This is the fastest way. You must be signed in.

  1. Open Lumbung and go to Settings, then Security.
  2. Under Account, tap Delete account.
  3. Read the screen. Type DELETE to confirm.
  4. Tap Delete my account.

Deleting needs an internet connection.

If you own a shared workspace

If other people still use a workspace you own, the app will not let you delete your account yet. Hand over ownership to another member, or delete the workspace, then try again.

What happens next

  1. Your account is scheduled for deletion. It is deleted after a waiting period of 30 days.
  2. From that moment, new sign-ins are refused and your account is disabled.
  3. For a few minutes after you confirm, you can cancel in the app. After that, ask support to cancel (see below).
  4. When the waiting period ends, we erase your data. We do not need anything more from you.

What we delete

  • Your ledgers, accounts, transactions, budgets and goals
  • Workspaces you own, with their receipt and import files
  • Your devices, passkeys and sessions
  • Your push tokens, settings, support tickets and consent records
  • Your name and avatar in other people’s workspaces

What we keep, and why

  • Entries you added to someone else’s workspace stay there, because they belong to that workspace. Your name is removed from them.
  • Billing records, if you ever paid, for 10 years. The law requires us to keep accounting records. They are not linked to your name.
  • Referral and promo records for 24 months, to prevent abuse. They keep no personal details.

Backups age out on their normal schedule. Until then they are not used.

If you cannot sign in

If you lost your phone or cannot open the app, email us and we will help. We will check that the request comes from you before we act.

Please include:

  • The email address or name on your account
  • The words “delete my account”, or “cancel my deletion” if you changed your mind
  • The phone model, if you can recall it

Never send us your PIN, passkey, recovery codes or any password. We will never ask for them.

Email support

Write to support@lumbung.banuacoder.com.

More

Read our Privacy Policy.